Leadership Learning Lab

Whether between colleagues, clients, vendors, or stakeholders, trust impacts every organization and is at the heart of all significant success. Trust affects the quality of every relationship, yet often it is not examined in the workplace. Harvard Business Review recently reported that employees in high-trust organizations are more productive, have more energy at work, collaborate better with their colleagues, and stay with their employers longer than those at low-trust companies. Trust is also often at the root of why people feel overworked yet refuse to delegate tasks that they should be passing along to direct reports. This session will teach participants how to increase their trust quotient and strengthen their relationships, all while building the performance of their team.

Managing people requires much more skill than simply managing tasks, yet often times people are thrust into people-management positions with little-to-no training. This fast-paced, high-energy session incorporates the best management advice and proven-effective strategies from experts across industries. Participants of this session will learn 13 tips to successfully navigate the challenges of leading teams and people. The tips include action steps that managers can immediately put into practice to improve communication, increase engagement, strengthen morale, and expand all-around team performance.

Master emotional intelligence to communicate effectively, inspire your team, and lead with confidence. Learn practical techniques to enhance self-awareness, empathy, and leadership impact.

But it can be hard to know how to put our Emotional Intelligence into daily practice. This session offers participants tools, techniques, and specific strategies to activate into their day-to-day practice. Participants will uncover strategies for improving their self-awareness, self-management, social awareness, and relationship management skills. By the end of this session, participants will be able to effectively look at ways to improve their ability to work with others, deepen relationships, and increase collaboration.

When is it best to direct someone versus coach them? How do we move from fully supporting people to effectively delegating some of our own work to them? How do we utilize different leadership styles for different team members, depending on what they need in the moment? These are some of the questions that managers deal with while traversing the day-to-day challenges of leadership. During this session, participants will learn the Situational Leadership Model - a powerful and flexible tool that enables leaders of all kinds to influence others more effectively. Additional tools and techniques for driving results using open communication, candor and listening will be also be learned in this eye-opening session.

The simple word “feedback” elicits so many questions, and often ignites immediate feelings of fear or discomfort. Questions such as: How does the way we give and receive feedback impact our relationships? How does it impact our outcomes? Is knowing how our teammates prefer to receive feedback important? How do we effectively set expectations to have a continuous feedback loop as part of our team culture? Is there a connection between giving affirmative and corrective feedback? This session will answer these questions and more, and will teach participants a basic formula for giving effective feedback that yields positive results. This session will also give participants the opportunity to practice giving feedback in a way that increases results, strengthens relationships, and opens the lines of effective communication.

Some of the more elusive areas of management include time management, prioritization, and productivity—but this session has you covered. Filled with tips, ideas, and best practices that will expand your leadership toolbox, this session will offer techniques and strategies for team members who are feeling overwhelmed by the number of things on their o-do/have-to/want-to/need-to/forgot-to lists. We will examine the destructive power of distractions, and will share ways to increase our attention and focus that will enhance our all-around productivity.

Performance conversations are a key tool for communication, motivation, and alignment throughout your organization. However, all too often employees are only having them once a year, and therefore missing out on the opportunities for on-going feedback and strategic growth. In this session, participants will get the opportunity to dissect effective performance conversations and learn best practices for overcoming the hurdles involved in these loaded conversations. Participants will learn strategies for planning performance conversations that become an on-going dialogue for bringing out the best in their team.

It is essential for managers to create opportunities to communicate with their team members about their performance, be it positive or negative, and at times these can be difficult conversations. Managers must also sometimes engage in tough conversations with vendors, distributors, or clients. This session will equip participants with a toolbox of strategies for navigating those difficult conversations effectively, and will give them the opportunity to practice these tough communications. Participants will leave with starter sentences, active listening techniques, and a clear and effective process to step into these challenging conversations.

Christine Courtney: A Leadership Catalyst & Expert Trainer

Who is Christine Courtney?

Christine Courtney isn’t just a leadership expert—she’s the key that unlocks leadership potential in managers and teams ready to elevate their impact. As the President of The Leadership Program (TLP)—a certified woman-owned business enterprise—Christine leads a team dedicated to developing leaders and fostering transformational workplace cultures. With over 16 years of experience in executive coaching, manager training, and organizational growth strategies, she knows what it takes to build confidence, strengthen teams, and create lasting results.

Her journey into leadership is anything but conventional. Christine started as an actor and teaching artist, but her true passion emerged when she realized her greatest joy came from helping others step into leadership. Rising from an entry-level position at TLP to its President, she now leads a company that empowers thousands of leaders every year. Her unique blend of creativity, executive leadership, and hands-on coaching makes her an ideal mentor for those seeking real, actionable leadership strategies.

A graduate of the Stanford University Executive Leadership Program, Christine is also a CEO member of Vistage and Chief, and an alumna of The University of the Arts. She is a certified facilitator in DISC, Social Styles & Versatility, and The 6 Types of Working Genius—giving her a deep understanding of leadership psychology and team dynamics.

Why Learn from Christine?

With Christine, leadership isn’t just a concept—it’s a practice. Her practical, proactive, and results-driven approach helps managers build leadership effectiveness, enhance communication skills, and foster growth in their teams.

Christine’s expertise includes:

• Building High-Trust Teams – Learn how to create a culture of trust that fosters engagement, collaboration, and long-term success.
• Adaptive Leadership Strategies – Master the ability to adjust your leadership style in response to shifting team needs and organizational challenges.
• Transformational Communication & Feedback – Discover how to deliver and receive feedback that strengthens relationships and improves performance.
• Boosting Productivity Without Burnout – Leadership isn’t about working more—it’s about working smarter. Christine shares strategies to help you and your team achieve more while maintaining balance.
• Handling Tough Conversations with Confidence – From difficult feedback to high-stakes discussions, gain tools to communicate with clarity, empathy, and impact.

What You’ll Gain by Having Christine as Your Instructor

Christine brings leadership concepts to life with engaging, hands-on training. She ensures that you don’t just learn about leadership—you experience it, practice it, and apply it in real-world situations.

• Lead with Confidence & Purpose – Step into your leadership role with clarity and self-assurance.
• Create More Trust & Connection – Learn proven techniques to build strong, engaged, and high-performing teams.
• Give & Receive Feedback Effectively – Master feedback strategies that drive growth, alignment, and positive team dynamics.
• Increase Performance & Reduce Stress – Learn practical tools to streamline your workload, boost efficiency, and prevent burnout.
• Excel at Difficult Conversations – Get starter scripts, active listening techniques, and strategic frameworks for handling challenging discussions.
• Transform Performance Management into Coaching – Shift from rigid performance reviews to continuous, growth-focused coaching that empowers your team.

When Christine leads a session, you’re in for a high-energy, high-impact experience. She blends expertise, enthusiasm, and real-world insights to make leadership development not just effective—but fun, engaging, and truly transformative.

Are You Ready to Step into Leadership?

Join Christine in the Leadership Learning Lab and take the next step toward becoming the leader you were meant to be.

Erika Petrelli Bayh – Leadership Development Specialist and Motivating Trainer

Who is  Erika?

Erika Petrelli Bayh is an experienced leadership developer, presenter, and mentor with  more than 27 years of experience in people development, leadership training, and emotional intelligence. Her approach  is lively, practical and applied, to help people and teams establish trust, self-assertion,  and leadership that is people-oriented.

As a Leadership Development Specialist and the former Senior Vice President of The  Leadership Program, Erika has trained more than 50,000 leaders, from executives to educators,  on how to lead with authenticity, communication, and the ability to develop high performing teams. Her  award-winning leadership curricula have been implemented by organizations like CASEL, OJJDP and SAMHSA.

 Erika is also a much-sought-after keynote speaker, an adjunct faculty at Ball State  University, and the author of On Wings & Whimsy: Finding the Extraordinary in the Ordinary and  52 Ways to Connect.

Why Learn from Erika?

Erika doesn’t just teach leadership,  she transforms it. Her experience encompasses leadership development, team management, and emotional intelligence, which makes her  the perfect tutor for those who want to enhance their leadership abilities.

• Expert in Emotional Intelligence &  Motivation – Erika assists leaders in improving their self-empowerment, trust, and management  of diverse team dynamics.
• Real-World Leadership Experience – She has worked with corporate teams,  nonprofits, educators, and government agencies to help them build better people oriented leaders.
• Engaging  & Interactive Teaching Style – Her workshops are high-energy, discussion-based, and full of practical exercises that  make learning both fun and actionable.
• Custom Leadership Solutions – She doesn’t believe in a one  size fits all approach. Erika offers unique plans that assist leaders in people management, holding difficult  conversations, and cultivating workplaces that people love to be in.

What You’ll Learn from Erika’s Training

• Stronger Leadership Presence – Learn to lead with authenticity and get the results you want.
• Better Communication & Trust – Discover how to establish relationships, provide feedback, and design  a psychologically safe team climate.
• Practical Leadership Skills – You will be able to use immediately  after the workshop, strategies for people management, difficult conversations, and enhancing team productivity.
• A Transformational Leadership Mindset – Graduate from task-focused management to coaching, motivating, and leading your  teams to long-term success.

Start your leadership development journey with Erika and become the leader you’ve  always wanted to be! 🚀

Meet Greg Shamie – A Leadership Development Expert and Your Guide. 

Greg Shamie is a well-experienced leadership development professional with more than 18 years of experience in helping managers and their teams to enhance their self-esteem, to develop cooperation, and to become effective leaders. Greg has worked with leaders from different fields, focusing on psychological safety, emotional intelligence, team climate, and leadership evaluations. 

Having received his M.A. in educational theatre from NYU and being a professional actor, Greg uses a very practical and interesting method of teaching leadership skills, which makes it easy to understand and apply in practice. This enables every participant to leave with real-life ways of improving their leadership skills as per the quantity and quality of structure, expertise, and touch that Greg brings to the table. 

Why Learn from Greg? 

Greg is not only a teacher but also a leadership coach who provides managers with the necessary knowledge to tackle the actual problems of leadership. His approach is: 

• Simple and applicable in practice as it is based on the teachings of leadership experts. 
•  Systematic and Logical – He ensures that the ideas are easily understandable through a step-by-step approach even when topics are somewhat technical. 
• Empathetic & Supportive – He knows the difficulties of leadership and develops a comfortable and exciting environment for learning and assessing oneself. 
• Collaborative and Interesting – Greg promotes group work, share and share experiences, and makes the course more practical with a lot of group work to ensure that participants get a lot from the course. 

If you are looking for a leadership mentor who is professional and at the same time friendly, then Greg is the perfect guide to help you develop your leadership skills and confidence. 

What You’ll Gain from Greg’s Sessions 

With Greg as your teacher, you will: 

  Improve Your Emotional Intelligence – Discover how to handle feelings, develop quality relationships, and run a team effectively. 

• Build Trust Leadership – Learn how to establish trust in the team and how to build a trust-based work environment. 

• Learn Situational Leadership – Learn how to direct, coach, support or delegate to enhance the performance of your team. 

• Improve Communication and Feedback Skills – Learn how to deal with conflict and how to give feedback the right way. 

• Enhance Your Leadership Effectiveness – Move from the reactive management to the leadership that engages people and produces results. 

  You will be able to gain real life lessons from Greg, who has a real-life experience, has a way of facilitating the learning process and has a systematic approach to ensure that you are able to lead with confidence and direction. You wouldn’t want to miss the chance of learning from one of the best! 

A: The training is taught in a live (video) webinar format. You’ll get together with your team at your worksite, and we’ll broadcast the sessions to you live.

A: We encourage live attendance so you can participate in all of the enriching discussions and exercises during the sessions. If you need to miss a live session, we encourage you to watch the recording before the next workshop so you can stay up to speed with your cohort. We also encourage you to attend any live workshops you may have missed during our next cohort so you can get the benefit of the live experience.

A: Yes, we offer customized training, especially for groups larger than 8 employees. If you would like to train 8 or more employees or have fewer employees but want to discuss custom packages, please schedule a call with our team, and we’ll be happy to create a custom package for you!

A. Yes, we offer up to 12 SHRM credits when you participate in our workshop series.

A: A Gallup poll found companies that invest in leadership development programs see a 25% increase in organizational performance and 20% improvement in employee engagement. With stats like that, you can be confident you’ll see a transformation in your workplace that will be well worth the investment. Plus, you’ll save resources in the future when you retain happy employees and make fewer investments in hiring.